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General Terms and Conditions

Version from: 06.08.2025

The following General Terms and Conditions (GTC) govern the contractual relationships between ThermoNetz AG and its customers in the context of offers, deliveries and services. They form an integral part of all contracts concluded, unless expressly agreed otherwise in writing.

These GTC serve to provide transparency and clarity regarding mutual rights and obligations. Please read the following provisions carefully.

1. scope of application

These GTC apply to all offers, deliveries and services of ThermoNetz AG. Deviating terms and conditions of the customer are only binding if they have been expressly recognized in writing by ThermoNetz AG.

2. offers and conclusion of contract

Our offers are subject to change and non-binding. Unless otherwise stated, quotations shall remain valid for a period of four weeks from the date of issue. A contract is concluded by a written order confirmation or the execution of the delivery.

3. prices

All prices are quoted in Swiss francs, excluding VAT, ex works, plus packaging, transportation and insurance, unless otherwise agreed.

4. terms of payment

Invoices are payable within 30 days net without deductions. Discounts or other deductions require an express written agreement. In the event of late payment, we reserve the right to charge interest on arrears.

5. new customers

ThermoNetz AG reserves the right to require advance payment of all or part of the amount for new customers or unknown contractual partners, unless a joint and several guarantee or a liability guarantee from a reputable bank or insurance company has been provided.

6. delivery times

Delivery times are not binding. ThermoNetz AG is not liable for delays caused by force majeure, supply problems or unforeseen events.

7. reservation of title

The delivered goods remain the property of ThermoNetz AG until payment has been made in full.

8. warranty

ThermoNetz AG warrants that the delivered products are free from material defects at the time of delivery. The warranty period is two years, unless otherwise agreed. The customer is obliged to inspect the delivery immediately and to report defects in writing within 10 days.

9. redemption

Returns are only possible with prior written consent. In this case, a processing fee may be charged.

10. references / image material

  • The customer grants ThermoNetz AG the non-exclusive, temporally and geographically unrestricted, free right to use the order or project for reference purposes. This includes in particular
    a) the naming of the project and/or the customer,
    b) the publication of photos/videos of the construction site, insofar as products/materials supplied by ThermoNetz AG are visible on them, in ThermoNetz AG media (e.g. website, offers/presentations, social media, newsletters, specialist articles).
  • Exceptions/protection: The reference use does not include any confidential information of the customer, no security-relevant details and no personal data, in particular no recognizable persons, unless separate express consent has been given.
  • Objection: The customer may object to the naming and/or use of image/video material at any time in text form (e.g. e-mail). In this case, ThermoNetz AG will no longer use the content concerned in the future and, where reasonable, will remove it from its own channels.
  • Third-party and trademark rights: If trademarks, logos or signs of third parties are visible on construction site photographs, they will only be published if this is permitted; the customer shall support ThermoNetz AG on request in clarifying the necessary approvals or informing about corresponding restrictions.

11. data protection

Personal data will be treated in accordance with the applicable data protection
regulations and used exclusively for contract processing.

12 Place of jurisdiction and applicable law

Swiss law shall apply exclusively. The place of jurisdiction is the registered office of
ThermoNetz AG, unless there is a mandatory legal place of jurisdiction.

13. reservation of right of amendment

ThermoNetz AG reserves the right to amend these GTC at any time. The version valid at the time of conclusion of the contract and published on the website or the version set out in the corresponding purchase contract shall apply.